ITFM Core FAQ

What is IT Financial Management (ITFM) and why do I need it?
ITFM helps organizations understand, allocate, and optimize technology costs—enabling transparency, budgeting accuracy, and strategic decision-making.

Can your ITFM model support complex cost allocation logic?
Yes. Our ITFM engine supports rule-based, driver-based, and hybrid allocation methods aligned with your business model.

How often can we update cost data or assumptions?
Updates can be made monthly, quarterly, or in real-time—depending on your data flow setup and integration model.

Do you offer ready-to-use dashboards and reports?
Yes. Our solution includes out-of-the-box dashboards tailored for CFOs, CIOs, and business units, providing clear visibility into cost drivers, allocations, and trends—so decision-makers can act with confidence.

How do you ensure data quality for accurate ITFM reporting?
We implement validation logic, exception checks, and manual overrides to ensure clean, reconciled data before cost allocation.

Can your model evolve as our organization grows?
Absolutely. We co-develop the model with you and continuously adjust it as new cost centers, services, or geographies are added.

How is your ITFM tool licensed?
We offer flexible licensing—module-based or enterprise-wide—depending on usage and user roles.

What other tools do you offer that support ITFM execution?
SHG provides a suite of tools including Time Tracker, Application Hosting TCO, and Autobilling—each integrated with our ITFM model.